FAQ

At Simple Roots, we believe that technology and design should simplify life,  and not complicate it further. While we've made tremendous progress in many areas, some fundamental aspects, like our health and well-being, often get overlooked. We are living longer, but our overall quality of life is not improving. The prevalence of fast food has given us quick satisfaction, but it has taken a toll on our health.

We understand that what we eat directly impacts who we are and how we feel. That's why Simple Roots is on a mission to make it effortless for everyone to eat healthily at home. Our approach is simple yet powerful.

With our twice-a-week vegetable delivery service, we aim to bridge the gap between good intentions and healthy consumption. We provide families with the opportunity to truly enjoy fresh, diverse vegetables in the right quantities. By making nutritious choices convenient, we help families lead healthier lives and support local farmers in the process.

At Simple Roots, we envision a future where every meal brings joy, nourishment, and a sense of well-being

1. Why Simple Roots?

Twice-a-week delivery offers several advantages over instant delivery when it comes to ensuring the quality and freshness of the vegetables you receive.

Fresher Produce: With twice-a-week delivery, we never have to store vegetables. We deliver the vegetables that we sourced the previous evening, ensuring that you always receive the freshest produce. Instant deliveries may not always guarantee the same level of freshness, as the vegetables might have been sitting in storage or transportation for longer periods.

Reduced Food Waste: By delivering vegetables twice a week, we help you purchase only what you need for a few days, reducing the chances of vegetables going bad or being wasted. Instant deliveries might involve minimum quantity requirements, which can lead to more food waste if not consumed promptly.

Balanced nutrients: Since we provide just enough vegetables for 3-4 days, we ensure that you consume diverse vegetables, resulting in a balanced meal.

2. How is twice-a-week delivery better than instant delivery?

Most households have a habit of purchasing vegetables once a week or when the vegetables in the pantry get over. This leads to purchasing more produce than necessary to meet the ‘minimum order’ or online retailers. Unfortunately, even if the vegetables are bought fresh (most of the time, even that is not possible), they are consumed after a week, resulting in significant nutrient loss. With Simple Roots' twice-a-week delivery model, we ensure that families purchase the perfect quantity of vegetables that will last no more than 3-4 days so that you enjoy them while they are fresh and packed with nutrients.

3. What does "fresh to consume" mean?

Freshness is at the core of Simple Roots’ operation. We source the produce directly from local farms and deliver them to your doorstep within 18 hours of harvest, ensuring that you receive the freshest produce available.

4. How does Simple Roots ensure the freshness of the produce?

At Simple Roots, we make vegetable recommendations personalized just for you. Our machine learning model considers the seasons and your past purchasing habits to suggest a diverse range of vegetables that suit your preferences. We also take note of the vegetables you frequently order, ensuring they are included in your customized box. With our recommendations, you can explore new varieties as well as enjoy the vegetables you love.

5. How do you recommend vegetables for me?

We base our vegetable quantity recommendations on guidelines from reputable organizations like the World Health Organization (WHO) for per person vegetable consumption. By considering your family size and following WHO recommendations, we calculate the optimal amount of vegetables to ensure you receive a balanced and adequate quantity that meets your nutritional needs. Our aim is to provide you with the right amount of vegetables for a healthy and well-rounded diet.

6. How do you recommend the quantity of vegetables for me?

Absolutely! With Simple Roots, you have full control over the contents of your vegetable box. On the My Box page, you can select the specific vegetables you want and adjust the quantity according to your needs. Whether you prefer more or less of a particular vegetable, you have the freedom to make those adjustments. Our goal is to provide you with a personalized experience that meets your specific requirements, ensuring you have the right amount of vegetables for a healthy and enjoyable dining experience.

7. Can I customize the contents of my vegetable box?

Not at all! We understand that life can get busy with events like weddings, functions, and travel. With Simple Roots, you have the flexibility to notify us if you don't want vegetables on a particular day. We'll make sure to accommodate your schedule and adjust the delivery accordingly. Your convenience is our priority!

8. Do I have to purchase vegetables twice a week?

Managing your subscription and making changes to your delivery days is a breeze with Simple Roots! Simply send a message on WhatsApp, and our chatbot will guide you through the process. Just type "hi" to get started, and you'll have the option to check your wallet balance and customize your delivery preferences. It's quick and easy!

9. How can I manage my subscription and make changes to my delivery days?

Our pricing structure is designed to offer flexibility and value for money. The pricing is always competitive and we try our best to offer the best bang for your buck with better service.You can find the current price of all the vegetables we are selling today by clicking here.

10. What is the pricing structure for Simple Roots?

To reduce the hassle of frequent payments, we have implemented a convenient wallet system. When you sign up with Simple Roots, you can easily add funds to your wallet using various payment options such as credit/debit cards, net banking, or UPI. The wallet balance can then be used to make seamless payments for your vegetable subscriptions. This allows for a smooth and hassle-free payment process, ensuring your experience with Simple Roots is as convenient as possible.

11. How do I pay?

You can WhatsApp us with any issues and it will be resolved. If you prefer to talk you can talk to us directly by giving us a call or mailing us.

Phone/WhatsApp: +91 88615 57925 Email: hello@simpleroots.in

12. How do I contact customer support if I have any issues or queries?

There is no minimum subscription period and you can cancel anytime. We will refund any amount left in the wallet, excluding any of the offers

13. Is there a minimum subscription period or can I cancel anytime?

No. At Simple Roots, we prioritize the freshness and quality of our vegetables. While we work with local farmers who follow sustainable practices, we do not label our produce as organic. However, we ensure that our vegetables are grown using responsible farming methods and are free from harmful chemicals.

14. Are the vegetables organic?

We are committed to promoting eco-friendly practices and minimizing packaging waste. As part of our efforts we use no packaging for individual vegetables and , we encourage the reuse of packaging materials. To help us in our mission, we kindly request you to return any packaging material we have sent along with your vegetable box. You can simply hand it back to our delivery personnel, and we will ensure its proper reuse or recycling. Together, we can contribute to a greener and more sustainable environment.

15. What measures does Simple Roots take to minimize packaging waste?